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Corrections and updates
If you spot a mistake in a review, a bonus that no longer exists, or a payout policy that has changed, tell us about it. Our editorial team verifies every report against the operator’s own published terms and the current state of the site. When a correction checks out, we update the relevant page without rewriting history — the change is recorded, and the reason for it is kept on file. Outdated information is our responsibility, not yours, and we treat every report as a prompt to recheck the facts rather than a reason to defend the original text.
Questions we can answer
You can ask us about anything that appears on this website: how a review was researched, why a rating came out the way it did, or whether a specific detail still holds. We will explain our findings, point out where the information came from, and tell you how confident we are in it. What we cannot do is act on your behalf. We do not hold your account, see your transaction history, or have any access to the casino’s internal systems.
Account and money matters
Deposit failures, withdrawal delays, verification refusals, and disputed bonuses are all handled exclusively by the operator’s own support team. Only they can see your account details, review your documents, or reverse a payment. Contacting us about these issues adds a step — we would only tell you to reach the operator anyway. When you do write to their support, keep a record of your correspondence and any reference numbers you receive; that documentation is what you would need if a dispute ever escalated. We are happy to advise on how to frame a complaint clearly, but the resolution itself always sits with the casino.
What happens next
Every message we receive is read by a person. We do not use automated replies for editorial questions, and we do not forward your enquiry to any third party. You will hear back from us within a reasonable time, and if your question touches on something we have not yet reviewed, we will say so plainly rather than guess. For anything concerning your balance, your identity, or your account status, the operator’s support is the only channel that can help — and that is where those questions belong.